Implementing automation in your organization’s workflow is crucial. Not only to streamline your business processes and get ahead of the competition, but also to help your employees get rid of repetitive tasks.
Once you start digging into the topic, you will find different options, solutions, and dilemmas. One of them will most probably be the ‘RPA vs DPA’ question. Hence, let this article be your guide to learn about, understand, and finally choose the right automation category.
What Is Robotic Process Automation?
In essence, Robotic Process Automation (RPA) is the technique of using bots to do repetitive tasks—usually to save time, energy, and the enthusiasm of your employees.
RPA often works with existing software in the company. Robotic Process Automation is suitable for simple day-to-day actions such as data entry operations, copying data, or generating template-based e-mails.
Simply put, RPA is perfect for anything that does not necessarily require cognitive decision-making by a human.
Does that make RPA sound like a good automation solution? Yes, but remember the technique is only good for automating small basic tasks.
Even though RPA can increase efficiency, lower your costs, and reduce human error, it is only one component of the automation capabilities. It all gets much more exciting with Digital Process Automation.
“If you hear your employees say that they sometimes feel like a robot, it is time to take advantage of RPA.”
What Is Digital Process Automation?
DPA goes beyond RPA. Digital Process Automation is tailored for end-to-end business processes.
The main benefit is freeing your employees from the manual actions which are an inevitable part of the whole business process, so that they can focus more on what generates real value.
DPA is a software platform and some vendors offer a low-code alternative that allows you to adjust it to your needs.
DPA is about making the whole workflow more efficient with automation rather than just simplifying two or three simpler actions.
If you are looking for a solution to streamline more complex processes while freeing up your employees (not excluding them from these processes), DPA is what you are looking for. Consider these five processes where implementing DPA can be a game-changer:
1. Case Management
DPA helps you with a clear and more logical organization of customer-related documents. This will also result in your support department processing many more cases per hour.
2. Correspondence Management
Your knowledge workers will have centralized storage of all your customer communication—crucial for remote work, among other things.
Moreover, inbound and outbound communication can be dispatched quickly, so your customers get automatic notifications when you receive their e-mails, SMS text messages, request forms, and other types of communication.
3. Digital Onboarding
Speeding up the onboarding process for both employees and customers is one of the most popular automation solutions.
You can, for example, get all your contracts signed digitally, collect the required documents, and extract data where you need to. This is how you significantly enhance customer and employee experience.
4. Lending Processes
Several steps of lending, mortgage and car leasing processes can be fully automated, which accelerates the whole application-to-approval flow.
Your employees can then focus on those crucial steps where a cognitive decision is needed. You will be able to process and approve more applications with less work.
5. Claims and Contract Management
Make your processes 100% paper-free with a customized DPA solution for claims and contract management.
You will be able to avoid the annoying processes of archiving physical or digital documents, searching for information in different systems, and manually forwarding information.
Your team can then work on more meaningful tasks while being sure the information they work with is 100% compliant.
“You can reduce your operational costs by 60% and increase your new customer sales by 200% by implementing DPA in your current business processes.”
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