Your customers initiate a paperless onboarding process by intelligently capturing the data from sources such as IDs, bank cards, or pay slips, using their smartphone or tablet camera. Docbyte’s solution then uses OCR technology, AI and Machine Learning, to extract the necessary details, turn unstructured information into structured content, and create a profile for digital identification. This content is then seamlessly fed into it to your CRM system.
As soon as all the customer’s information has been received, a digital document (such as a digital credit contract, loan contract, or any other type of agreement) can be automatically generated and sent to the customer.
Client information goes directly to your back office and connects to KYC and AML Services for credit scoring or identity check, in full compliance with GDPR and eIDAS regulations.
Once the digital document is generated, it is ready to be digitally signed by the customer. Different levels of e-signatures (advanced, qualified etc.) can be added, depending on your needs.
Our experts can have your digital onboarding solution configured and up and running faster than anyone, depending on your requirements.
You can use your own branding across the app to build confidence and increase brand recognition. You can also provide a quick onboarding ramp to your business directly from the customer’s smartphone or tablet.
A person who is presenting evidence files needs to be identified as the owner of the documents. Face biometric verification can ensure your customer is the document owner. This can be either face to face or with facial recognition and liveness detection. Live capture prevents impersonation and has the ability to maintain and match against multiple face watchlists.
We integrate AI, ML and human expertise in our identity verification and authentication solutions. Automated verificaton checks will indicate if the extracted and processed data is correct, to only onboard real customers and detect fraudsters.
All the information (e.g. name, date, number, …) on the potential customer’s ID, eID, driver’s license, residential permit, pay slip etc. can easily be captured and digitized by taking a picture or uploading a document. This step is supported by Intelligent Capture technology.
The person presenting the evidence files needs to be identified as the owner of the documents. This can be checked face to face or via biometrics, facial recognition and liveness detection.
By using friendly data gathering interfaces with AI and Machine Learning technology, we are able to extract data (e.g. name, date, number, …) from the evidence documents in real-time and automatically fill in a registration form. This will save your customer precious time while onboarding!
More value is added to your digital onboarding process by easily integrating it with your case management, task management or AI solution.
Automated verification checks are integrated into the system to check if the extracted and processed data is correct.
When the verification is successful, the necessary documents (e.g. contracts, proposals, …) will automatically be created, with the extracted data, in real time and added to a case.
A digital signature or seal (on several levels) can be added to the document by the customer. This way the customer doesn’t have to add a signature on every page of the document.
When the contract is signed and the client starts the relationship with the organization, all the current and future information needs to be archived in a compliant way. This is where a compliant digital archive steps in.
When a customer wants to purchase again in the future, he can easily be authenticated and signed in.
Take pictures of your documents – such as IDs, driver’s license, bank cards, or pay slips – and upload them to the app. All the necessarily information will be easily captured and processed by the app.
The app automatically fills out the necessary forms based on the information extracted from your documents. Check that the information is correct and complete any missing fields, if necessary.
Add your digital signature to the contract after the document is automatically generated by the app.
Based on analysis of your digital onboarding requirements Docbyte proposes a future process with the right level of automation that responds to your company capabilities. The key differentiator in the Docbyte approach is that we offer reliable, transparent and scalable solutions based on your needs (supplier independent).
Docbyte assures that the solution can be applied across multiple locations to aggregate information received throughout your organization, thus implementing a consistent and reliable methodology for circulating business-critical documents.
The fight for a new customer has never been more difficult or costly. Research reveals a global increase in overall customer willingness to change banks or insurance companies. This is particularly true for the Millennial segment, who have only known a digital world and understand how easy it is to switch loyalties.
