Information on a potential customer’s paper documents or ID is easily captured and digitized. The customer simply takes a picture through the app or uploads a scan or document, and intelligent capture technology extracts the critical information.
Why choose digital onboarding?
Improved retention and conversion rates
With so many options to choose from, customers, both current and potential, choose the path of least resistance. Our digital onboarding software enables you to create a pleasant user experience that’s fast and easy to understand, resulting in up to 50 percent fewer customer drop-offs.
Efficiency
With our application, a typical bank loan approval takes just one minute instead of the average five days in a traditional scenario. We use automation, real-time technology and more to significantly speed up the process and reduce administrative work for your employees, enabling them to handle a higher throughput.
Better bottom line
Automation through our software ultimately cuts operating costs. Even in unexpected places: digitalization means you use and buy less paper and physical storage space. It also results in better customer service and fewer drop-offs, which further improves the bottom line.
Omni-channel
Customers can initiate processes on a variety of devices. We make sure you can offer an omni-channel approach either through an app or web interface on desktop, tablet and mobile. And the same goes for our back-end system.
Up to 50% less drop-offs and 100% happy customers!
Accurate processing
Human errors happen and correcting them is essential. But you can reduce the risk of mistakes by automating and enforcing business rules in the workflow. Not only does this reduce costs, it also improves the speed of the process and ultimately customer satisfaction.
In the cloud
Our application is built for cloud-based architecture. So we offer a future-proof product that easily integrates all your existing channels and processes. Moreover, it means that scaling can be instantaneous at peak times without bulking up operations.
More personal contact
By reducing repetitive tasks through automation, employees can focus on what matters – your customers. The extra time created through automation can be spent on more personal contact and advice for clients. Not only does this benefit your clientele, it also makes your employees’ job much more rewarding.
Secure
Data collection is secure and our software is fully compliant with GDPR and eIDAS. Moreover, we have numerous security features to protect your customers during the onboarding process, such as fraud detection and prevention, biometric analytics and secure contract signing. We integrate AI, ML and human expertise in our identity verification that indicates if the extracted and processed data is correct.
The Docbyte digital onboarding process in action
Capture
Identification
Check whether the person presenting evidence files is the owner of the documents. Either through face-to-face meetings or advanced technology such as biometrics, facial recognition and liveness detection.
Extraction
Save time through automatic information extraction from uploaded documents. AI and machine learning analyze the documents in real time and automatically fill in forms, saving customers precious time.
Integration
Connect your digital onboarding process with case or task management or AI tools to create a larger flow and add more value.
Verification
Automated verification checks help guarantee that the data extracted and processed is correct.
Document Generation
After successful verification, the necessary documents are automatically compiled by AI, based on the information extracted in real time.
Digital Signature
No need to run to a branch office for signatures. This can be done digitally and document-wide, eliminating the need to add a signature or seal on every page.
Process & Archive
Contract signing is processed and you have successfully set up a relationship with the customer. Now all current and future information needs to be stored in a compliant digital archive.
Authenticate
It’s a simple process to repeat as customers can easily be authenticated and signed in again.
Mobile Onboarding Process
Photograph
Take pictures of your documents – such as IDs, driver’s license, bank cards, or pay slips – and upload them to the app. All the necessarily information will be easily captured and processed by the app.
Validate
The app automatically fills out the necessary forms based on the information extracted from your documents. Check that the information is correct and complete any missing fields, if necessary.
Sign
Add your digital signature to the contract after the document is automatically generated by the app.
OUR APPROACH: A MODULAR, FUTURE PROOF CONCEPT
Based on an analysis of your digital onboarding requirements, Docbyte proposes a process with the right level of automation and flow that works for your company and corresponds to your organization’s capabilities.
We offer all this in a reliable, transparent and scalable product. Our software can be applied across multiple locations to aggregate information across branch offices, thus facilitating a consistent and reliable methodology for circulating business-critical documents. With over a decade of experience in the financial sector, we know what makes business tick. Not only does this enable us to determine your specific needs, but our experts can also configure your environment and get you up and running faster than anyone else.
Discover more about Digital Onboarding
9 steps to successful Digital Customer Onboarding [Whitepaper]
The fight for a new customer has never been more difficult or costly. Research reveals a global increase in overall customer willingness to change banks or insurance companies. This is particularly true for the Millennial segment, who have only known a digital world and understand how easy it is to switch loyalties.
