CUSTOMER STORIES

Since 2006, we are helping several of European financial companies, insurance companies and public organisations to become fully digital by digitizing their paperwork and automating their core business processes.

We go beyond automation by providing a platform that supports the core processes of our customers, always and everywhere.

Finance

Working with the best,

delivering the best.

Annual savings of 20%. Productivity improved by 30%.

Move from paper communication to digital communication. More time

to focus more on the core job. Drastic reduction of the physical

archives. No matter what we do for our clients,

we always add an extra perk.

Customer Story Federale
No more manual classification at FEDERALE Insurance thanks to self-learning algorithms
FEDERALE Insurance had a team of twenty people to classify incoming communications of all kinds. A task that is now managed from A to Z by Docbyte software. Moreover, since the last department at FEDERALE made the switch to this solution in 2022, classification is partially driven by artificial intelligence. It brings more internal efficiency,… Continue reading No more manual classification at FEDERALE Insurance thanks to self-learning algorithms
Argenta serves customers faster with smaller team thanks to power of AI
It’s no secret that banks need to process stacks of incoming documents every day, which often requires a large mailroom team and can slow down processes. And this was certainly the case for Belgian bank and insurance company, Argenta. But now that’s a thing of the past; since implementing Docbyte’s intelligent mailroom, they’ve eliminated their… Continue reading Argenta serves customers faster with smaller team thanks to power of AI
EDR Credit Services: Docbyte Intelligent Document Processing
Document Solution vastly improves customer journey and the efficiency of dossier handlers!   Who:  EDR Credit Services (EDR) focuses on providing information that reduces and helps manage credit risk. Founded in 1992 and with approximately seventy employees, the company has grown into a fully-fledged credit bureau with more than 1.500 clients. EDR offers innovative solutions in the areas of… Continue reading EDR Credit Services: Docbyte Intelligent Document Processing
Application Retirement at AZ Alma Hospital
Hospital Saves Time & Budget by assuring system-independent conservation of vital patient information   Who: A private consolidated hospital with more than 500 beds on campuses in Sijsele and Eeklo. Challenge: To always be able to consult the patient information. IT systems have a limited lifespan but the data contained within them will always have… Continue reading Application Retirement at AZ Alma Hospital
Mailroom Automation at P&V Group
Belgian insurer P&V Group commits to banning physical distribution of mail. The P&V Group (P&V, Vivium and Actel) offers a wide range of insurance solutions to private persons, self-employed individuals, companies and organizations. The many products and services are distributed through an extensive network of exclusive advisors and independent brokers who act as the privileged contacts for… Continue reading Mailroom Automation at P&V Group
Intelligent Mailroom at Optimco
Productivity increased by 30% thanks to the elimination of the backlog and reducing record handling times. Who: Insurance company working daily with over 1,200 independent insurance agents and manages 160,000 contracts for 115,000 customers. Challenge: The paper workflow was overstretched, and slowed down operations to an unacceptable level. Digitization of the business administration was quickly… Continue reading Intelligent Mailroom at Optimco
Federale
Digital Mailroom at Federale Verzekering
Smarter processes, better services. Who: One of the largest Belgian Insurance Companies. Challenge: There are few sectors that use as much paper as the insurance sector, due to legal requirements. But clients demanded completely digital, and preferably mobile, communication. Docbyte solutions: Case Management, Digital Mailroom, Strategic Consultancy Change Management. Results: Strategic consultancy and business/employee analysis… Continue reading Digital Mailroom at Federale Verzekering
CMA CGM
Digital Archiving at CMA CGM
Digital archiving and document sharing solution for a better and more efficient work environment. Who: Shipping company ships steam on 170 shipping lines to 400 different ports worldwide, with 18.000 employees.  Challenge: 770m2 of space devoted to the paper archive. How to solve this physical archiving problem worldwide? Docbyte Solution: Digital archiving Results: Everybody can… Continue reading Digital Archiving at CMA CGM
JYZ
Invoice Management at Jan Yperman
Jan Yperman Hospital streamlines supplier invoicing using invoice management solutions and achieves annual savings of 20% The Jan Yperman Hospital in Ieper is a modern facility focussed on improving the efficiency of their services at all levels. The analysis of their supplier invoicing system brought several problems to the fore; those were turned into opportunities by applying… Continue reading Invoice Management at Jan Yperman
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