Real-time ID capture & screening
Banks and financial organizations are facing several challenges today: KYC/AML compliance, customer onboarding or ID (re-)screening, offering a pleasant customer experience and preventing fraud. An ID capture solution helps these organization to improve the identification process of their customers by making it short, easy and fast and by detecting fraudsters along the way.
ID Capture
First of all the solution captures the front and back of various types of documents like an ID card, driver’s license, payslip, bank card, passports and more using cutting-edge ICR and AI technologies to get the best possible result. Your customer can take a picture of the identity documents via a remote operating device with built-in camera or via an upload in a web portal. In this step the documents can also be classified by doctype.
Data Extraction
Then advanced extraction automatically extracts customer data and metadata about the document to prove its authenticity. It will fill-out your forms automatically without any manual intervention.
Agent Interface
The agent portal is a user friendly interface for agents to review their cases. An agent can login to the portal and will see a page that shows an overview of the cases available to them. Data like name of the customer, creation time of the case and more can be displayed on case level. It also shows all the documents present in each case and what their status is. An agent can then confirm a case by validating the documents in the case.
ID verification
ID verification will determine if the ID is real and unaltered. Facial recognition, liveness detection, biometrics or OTP will ensure that the person is the owner of the identity documents.
Risk screening
The identity of the person will automatically be screened against global watch-lists to check the background of the individual. For example, the status of the politically exposed person (PEP) and to determine the risk to commit money laundering (AML), identity theft, fraud or counter terrorist financing (CTF).
Why you need ID capture
KYC compliance without headaches
Never worry about being in line with regulations for KYC, AML, GDPR, PSD2 and eIDAS again. Developed with a privacy-by-design mindset, our ID capture solution securely captures and extracts data, automatically indicates the right document type and ensures traceability throughout the process. Agents can also check the status of a request via the agents interface and retrigger them via SMS, email and more. Automation enables you to drastically shorten your risk screenings and compliance processes. Your environment will always be up to date with the latest security standards.
Seamless customer experience
Extract and process data in real time to give your customers the service and experience they deserve. You can process their information on the spot by having your customer take a picture of the necessary documents via their smartphone or tablet, or by uploading their identity documents to a webportal. This ‘capture at the edge’ speeds up your processes by requiring less manual labor to structure information and feed it to the right systems. Plus your customers don’t have to come to the branch anymore and can deliver their documents via a remote and secure way.
Template-independent
Go ahead and let your customers, suppliers, and partners upload whatever document type and layout they want. Our ID capture solution will still extract and sort the data correctly without human interaction. Instead of following the template approach used by most providers, Docbyte harnesses the power of machine learning, ICR, IPA and pattern recognition to be fully template-independent. A new layout doesn’t have to lead to hours of reprogramming. Not only does this diminish a heap of repetitive administrative tasks, but it also improves data quality and compliance by cutting out human error.
Docbyte, your ideal partner
Experience
Docbyte is no stranger to the world of automation. Thanks to our years of working on process automation, we know what challenges you face now and in the future.
Ahead of the technology curve
While everyone is still busy with RPA (Robotic Process Automation), Docbyte has already moved on to AI and machine learning. To achieve our dream of fully automated processes, we’re always one step ahead when it comes to innovative technology.
Automating and digitizing customer interaction
Welcome emails, notifications that claims have been received, or follow-up messages and reminders – you communicate quite a lot with your customer. Safe yourself some hassle and let Docbyte automate and digitize your inbound and outbound customer contact.
In the cloud
Our solutions have got their heads in the cloud. So you can unlock all the benefits that the cloud offers for your automation. Pay for what you use, get unlimited computing power, reduce pesky maintenance, and much more.
Happy customers
