Collect data from different channels
A smarter, faster way to handle incoming information and direct it to the right workflow.
Speed is essential to any business. When incoming communication processing is slow, it increases the time it takes you to respond to potential clients and partners. Can you trace incoming documents and verify that they were delivered to the right people in your organization? Is incoming mail properly handled when your staff are on vacation?
Sound familiar? Then it might be time to turn your mailroom into a digital mailroom. In the digital mailroom, every piece of mail is scanned with OCR technology, enabling intelligent capture and auto-classification to turn unstructured information into structured content. Using AI and NLP for auto-learning and deep learning, Docbyte’s solution acts as a communication hub. It speeds up the mailroom process. Whether it’s a letter, a fax, or an email, information reaches its final destination faster, improving productivity for you and your staff. You get all the time-saving benefits of mailroom automation and are freed up to focus on business goals like meeting the deadlines and improving customer service.
Capabilities
One process flow for all incoming channels
All incoming information is fed into a single, flawless digital omnichannel correspondence management system, regardless of its original format or origin.
Accelerate reaction and decision times
No waiting and no delays. A quick solution for backlog digitization. With automated OCR, classification, and indexation based on RPA, the information always reaches the right person at the right time.
Reduce costs
A digital mailroom saves on storage, archiving, and transportation costs. You receive only the documents you need, when you need them.
Automate to meet the latest compliance standards
Documents can be traced at any time during the process. Best practice workflows for document handling help you to meet the latest compliance standards.
Secure and traceable
Gain real-time understanding of the information coming into your organization and apply the levels of security and priority that work for your business.
Improve customer satisfaction
A fully automated mailroom allows you to respond quicker to your customers, improve the quality of your service and boost customer satisfaction.
The digital mailroom flow
Collect
Classify
The information is automatically classified
Classify
Extract
Validate
Validate
Route
Respond
Respond
Business benefits of a Digital Mailroom solution
Source: AIIM – Industry Watch | Paper Free Progress: Measuring outcomes | Report 2015
OUR APPROACH: A MODULAR, FUTURE PROOF CONCEPT
Based on analysis of your mailroom requirements Docbyte proposes a future process with the right level of automation that responds to your company capabilities. The key differentiator in the Docbyte approach is that we offer reliable, transparent and scalable solutions based on your needs (supplier independent).
Docbyte assures that the solution can be applied across multiple locations to aggregate information received throughout your organization, thus implementing a consistent and reliable methodology for circulating business-critical documents.
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Digital Mailroom at P&V Group [Customer Story]
In this case Docbyte advised P&V Group to use the Digital Mailroom solution to scan the incoming paper flow and insert the documents, together with incoming mails, into the process in order to be digitally handled. That’s 2,5 million pages less to print for P&V Group, with the added advantage that digitized print and electronic mail are now ‘one’.
