for knowledge workers
Why should you implement a
When all information is available digitally to your teams, including incoming paper mail and e-mail, this makes it possible for them to work remotely in a smooth and flexible way.
Customers can be notified automatically when a communication has been effectively received, thus avoiding unnecessary touch-points. Also, customers can receive requests for additional information digitally or can access the information via a customer portal
Make sure no information gets lost and store the versions that you received from or were sent to the customer in an unalterable way.