Manage and archive your Customer Communication in an effective way.
- Centralised storage and for all your incoming and outgoing customer communication
- Dispatch incoming communication to the right people or systems
- Request missing information from your customers via the right channel
- Easy integration with other systems
- Reduce operational cost
- Extend with qualified archiving
- Enable Remote Work
- Improve quality of service
Effective Case management solution that frees up your staff’s time
- Make your processes and cases completely digital and make it possible to work remotely.
- Reduce your cost of operations by 30%
- Intelligent combination of Process Automation and Information Management
- Integrate with your existing Line of Business-applications to create a 360° Customer View.
- Fast implementation thanks to proven solution with modular building blocks.
The most critical element of claims and contract management is time:
- Accelerate your claims and contract management process
- Reduce the cost of operations with more than 30%
- Get all information at you fingertips, digitally: Customer correspondence, contracts, claim and contract information.
- Launch requests and tasks with the click of a button: Expert advice, requests for information.
- Eliminate paper from the process
- Request customers directly from the system for additional information
- Have a view on running contract or claims processes
Correspondence management
for knowledge workers
Why should you implement a
Correspondence Management System?
Remote Work
When all information is available digitally to your teams, including incoming paper mail and e-mail, this makes it possible for them to work remotely in a smooth and flexible way.
Enhance Customer Experience
Customers can be notified automatically when a communication has been effectively received, thus avoiding unnecessary touch-points. Also, customers can receive requests for additional information digitally or can access the information via a customer portal
Reduce Operational Costs
- Reduce time for requesting customer documents
- Eliminate internal paper mail and e-mail
- Link and store correspondence directly to the customer file
- Automate notifications
Improve Compliance
Make sure no information gets lost and store the versions that you received from or were sent to the customer in an unalterable way.
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