In these times, where our customers rely heavily on digital solutions, as a Cloud Solution provider you have to go the extra mile to make sure your customer can rely on your products and solutions when it comes to security and quality.
At Docbyte, we want to help our customers to digitize their customer interactions in a secure and trustworthy manner.
That is something that we have been doing for a long time, but the ISO 27001 and ISO 9001 were a good exercise to actually prove and certify that what we were doing were also the right things.
What did we certify?
At Docbyte we host our in-house developed solutions on our Docbyte.Cloud platform for our customers, so it was all but logical that we certified the Information Security Management System for our Docbyte.Cloud environment, with its supporting services for Customer Support, Administration and Sales.
Next to that, the Quality Management of our development was certified.
Why did we do this?
With this certification, we want to show our customers that we have the right knowledge in house to deliver secure and trustworthy solutions. Also, there is an ever increasing need for cybersecurity and privacy and we are intent on being top of class at all times.
Not an endpoint but a journey
This project has taken quite a lot of effort and time to complete, but this is an important step in our journey to continually improve our organization and services. We have learnt a lot and are ready to move full speed ahead to other certifications, in the field of security and quality, that create more value for our customers.