Getting customers on board with AI

Portrait of beautiful cheerful young businesswoman working on laptop and laughing in home office

You’ve pulled out all the stops to convince a potential client of the quality of your services and products. There’s just one more hurdle he or she needs to take: the onboarding process. An essential step, yet this is where banks and insurance companies notice a lot of customer dropouts. Why? Customers get frustrated by… Continue reading Getting customers on board with AI

Buzzwords in banking

Buzzwords in banking, discussing a graph

In the world of banking and FinTech, you might stumble upon a lot of buzzwords. If you want to keep up with the latest lingo, here is some vocabulary that will boost your credibility when talking about banking, finances and FinTech. Use the words wisely, and to your advantage. Bank as a Service (BaaS) The… Continue reading Buzzwords in banking

The moment Digital Onboarding moved from Salestech to Regtech

Digital Onboarding from Salestech to Regtech

Guest blog by Rik Coeckelbergs. Three years ago, Docbyte’s CEO Frederik Rosseel took the stage at The Banking Scene’s first conference. He presented a use case of our mobile Digital Onboarding solution. There was no reference to compliance or regulation whatsoever. It was a presentation on digitalization, innovation and mobile experience. Docbyte didn’t even call… Continue reading The moment Digital Onboarding moved from Salestech to Regtech

Intelligent data capture [Whitepaper]

Intelligent Capture

An easy way of ensuring compliance when communicating with your customer Getting correct customer data into the right systems is an immensely crucial and often time-consuming process for many companies. Either because information reaches them on paper or because electronic communications are unstructured. Intelligent data capture, where information is extracted via AI, is the way… Continue reading Intelligent data capture [Whitepaper]

When you put a robot at the helm of automation

RPA in Banking

From Robocop through the Terminator to cute little WALL∙E, robots often appeal to the imagination. So, adding robots to process automation can get many people excited. Robotic Process Automation or RPA is definitely a growing trend. But is it really the future of the banking industry or is it just a fad destined to wither… Continue reading When you put a robot at the helm of automation

Artificial Intelligence, the key to happy customers in banking

Customer service in banking, happy customers

Once in a while, transformative technology comes along that thoroughly shakes up the foundations of business. The internet was one of these global game-changers, and now Artificial Intelligence (AI) is gearing up to do the same. With rising customer expectations and needs, AI can help the banking industry retain and attract clients in an increasingly… Continue reading Artificial Intelligence, the key to happy customers in banking

9 steps to successful Digital Customer Onboarding [Whitepaper]

Digital Onboarding

The fight for a new customer has never been more difficult or costly. Research reveals a global increase in overall customer willingness to change banks or insurance companies. This is particularly true for the Millennial segment, who have only known a digital world. They understand how easy it is to switch loyalties and don’t see… Continue reading 9 steps to successful Digital Customer Onboarding [Whitepaper]

Digital customer onboarding, are we there yet?

Paper onboarding

Consumers love e-commerce. Its exponential growth is proof that the ease-of-use and flexibility it provides are appreciated by the majority of us. E-commerce vendors in the retail world have been fine-tuning their customer experience in such a way that buying online becomes natural and fast. But what about other businesses (such as banking and insurance)… Continue reading Digital customer onboarding, are we there yet?

5 ways digital transformation impacts the industry

Digital Transformation

The role of digital technology is changing rapidly. In the past, it was only a driver of marginal efficiency. Today, it is a facilitator for innovation and disruption. Digitalization causes far-reaching transformations from your mailroom and customer onboarding to various other aspects of business, enabling new opportunities for value creation and at the same time… Continue reading 5 ways digital transformation impacts the industry