Information experts for Insurance companies
The Insurance Sector is in an evolving environment and is faced with many challenges due to increasing regulations and economic uncertainty. In this competitive market they feel the pressure to enhance their competitive positioning by exceeding the high customer expectations and continuously improving their response times.
Insurers typically work with a lot of paper documents, forms, claims, proposals, mails and files. Their processes are often paper based and are kept in old applications. Over a period of several years it can become cumbersome to keep an overview and a lot of errors are mode due to manual handling.
We have built practical solutions for the digital management of all available information in Insurance companies. Our practical experience and understanding of the Insurance Sector makes it possible to combine some of these solutions into easy to implement document management products and services.
Automate your mailroom
The high costs for printing and paper storage in a physical archive are pushing Insurance organizations to go digital. The first step in this digital transformation process is starting with where the information (being it on paper or digital) arrives in the organization. The mailroom is that critical point and automation of incoming information is getting more and more compulsory today. A Digital Mailroom is an Insurance solution that automatically processes incoming paper and digital mail documents and sends them to the right recipient at the right time. You will get a clear overview of all incoming messages and employees can focus on their core role: being able to react faster and deliver better service to the customers.
Digitize and secure your archives
The next question you need to ask yourself is if you have a lot of paper information within your organization and if you can access or find the right document right away? By preserving all of your information in a Digital Archive, you will be able to efficiently manage and access the information from anywhere at any time. Your digital files are readable in the long term, even if the creation application is obsolete.
Keep track of your cases
Employees in the Insurance industry spend a lot of time searching for the right information or the right people to make a decision in a case. With a Case Management solution you can easily organize your information, like insurance claims, and get a clear overview of the status of your cases. They will be put into an automated workflow and will be relocated in a secure and compliant way. It is an intuitive and easy-to-use solution and it will help you to make better decisions in the future.
High drop-out rates are over
Digital customer onboarding is a hot topic in Insurance and due to the need of different competences, it is not always seamless to create an inhouse solution. We have developed a fully configurable and EU compliant mobile and web application and have a highly educated team to help you with the implementation. By using mobile and real time scanning technology, we are able to make the onboarding process of your clients shorter, easier and faster by reducing what was hours to just a few minutes! In the end this will serve as a competitive advantage in your service to customers.
Easily manage and generate customer communication
The new-age customers expect personalized experience at every possible touch point spanning across multiple channels such as print, mobile, web, and email for policy documents, renewal notices and self-service portals. Thus, insurance companies must have a strong Customer Communication Management platform that can take care of all the outbound communications with the capability to deliver personalized and targeted communications to the customers.
Solutions
Federale Verzekering
P&V Groep
Fidea
Generali
Optimco
Application Retirement
Application retirement is the dream of every CIO: getting rid of old/obsolete/unused applications while being able to conserve the information contained within. This delivers immediate and measurable (financial) results by avoiding maintenance efforts and cost.
The main challenge within application retirement is the extraction flow. Structured and unstructured information is retrieved from the source application and inserted into the digital archive. This information will nearly always need to be transformed into a format that is time-resistant, i.e. remains readable for a long period of time.
At Docbyte we have built our own document transformation platform to deal with this challenge. This tool makes the transformation from source to target format a matter of configuration and not a matter of frustration.
Back-Up
Taking a backup is easy and taking a good backup is a little harder. Making sure it can be restored is even harder but the biggest challenge of all is assuring a comprehensive, effective and complete backup strategy is in place.
It’s never a good time to take an IT system offline for a backup. During this process an average business loses between €70.000 and €90.000 for every hour of IT system downtime. With our help you are able to mitigate and even eliminate planned downtime of your system by performing hot, consistent backups of the entire application.
Our team has years of experience in dealing with the challenges of large volume backups. Using the appropriate tools, we can enable hot backups as well as granular backups and restore. The end result is a well-managed backup approach that covers all your data and gives you peace of mind.
Hosting Services
Our hosting services are about managed services:
- The Docbyte customer success team takes care of your environment;
- Assures the availability and accessibility of your applications;
- and sets up the necessary backup and monitoring processes.
We may deliver these services in a traditional hosting model, i.e. secured and using a dedicated VPN to connect to your site, or even in your own datacenter.
Migration Services
Performance Monitoring
Monitoring your EIM environment is a matter of good management. It is about detecting actual issues and/or predicting possible incidents. Monitoring can be performed at different levels, either technical or business-oriented, depending on the needs of your organization.
Traditionally, the first step in monitoring will focus on the systems in your environment:
- Are systems running?
- Do they respond with the expected answer on the predefined ports?
- What is the CPU load?
- What is the memory usage?
- Is disk space OK?
However, organizations increasingly perform process monitoring as a means to improve their service to the business users and by keeping an eye on the behavior of processes and by warning users when they lock up or take too long.
The final level of monitoring focuses on performance and actually measuring the response time of application/architecture components and setting them against the expected behavior. This level permits the IT team to intervene before a real problem develops, keeping user satisfaction high.
The Docbyte customer success team is highly experienced with setting up monitoring for EIM environments and with using the right tools for each of the monitoring aspects. In addition to automated monitoring, we also offer monitoring services: in this case environment components are regularly verified and checked for good behavior.
Support Services
We’d Love to Hear From You
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