We are looking for a hands-on Technical Support Engineer (IT Service Desk & Test Automation). Docbyte’s customers include banks, insurers, healthcare, public organizations and private enterprises. Docbyte helps them to digitize and automate their business processes, making the shift from paper-based processes to fully digital workflows. Docbyte’s intelligent technologies free the customers from repetitive administrative tasks and support users through process automation, intelligent information interpretation and management. Docbyte’s customer success team wants a new member: as a Technical Support Engineer, you fulfil an essential role in serving the customers: you manage the cloud applications, you fix technical issues and implement changes. You are also part of the Docbyte quality assurance effort by assuring that all new software releases are thoroughly tested using test automation (so yes, you’ll be a part-time test engineer as well). Your role & responsibilities You deliver technical support (2nd line, not end users) to Docbyte customers on cloud and on-premises environments. You troubleshoot and diagnose reported issues and identify the cause and solution. You serve customers via the Docbyte Support (ticketing) platform. When a ticket requires it, you call the customer or organize a videocall to deep dive into a specific issue. You provide prompt, accurate and complete feedback to customers, both oral and written. You respect the SLA’s and react to customer requests within the pre-defined time. You identify and escalate engineering issues (that’s “bugs” to you and me) and provide developers with the necessary information for them to fix those issues in code. You build and maintain our automated test environment, using industry standard frameworks. You use your knowledge of the customer and his environment to continuously improve our internal testing and assist in testing our products before they are released. You perform manual testing of new features in our software, both as a first check and as a basis for building automated test scripts. Requirements You have a bachelor degree in IT – or equivalent through experience. You are interested in software and software testing. You have working practice with JIRA and Confluence Ideally, you are familiar and have experience with different technologies/tools/frameworks: Java, JavaScript, Python Selenium, Cucumber AWS, networking, Linux (incl. CLI commands), Windows XML, JSON, REST services, Postman You are conversational in English, both oral and written. Speaking/writing Dutch and/or French is an asset. You enjoy working on different thing at the same time throughout the day. You are a people person, enjoying frequent and varied contacts with different people. You are proactive and don’t need micro-management. The concepts of “process automation” and “digital archiving” do not scare you. On the contrary, you are intrigued. If you don’t meet all the requirements, but you are confident you can do the job, you may still be the one we’re looking for. We like confidence 😉 What do we have to offer Great colleagues who work towards the same goals as you. The opportunity for personal development and growth. Room for personal initiative and a welcoming ear to good ideas. A mixed on-site/remote work environment. A comprehensive onboarding process that lets you get familiar with the job, the company, the products and the customers before starting the actual job. The opportunity to work with state-of-the-art solutions in Information Management with a company that’s going for gold. A competitive salary that matches your experience, skills and responsibility. An attractive extra-legal benefits package.

Docbyte is een innovatief bedrijf en platform dat oplossing voor een digital toekomst aanbiedt aan banken, verzekeraars, overheden en ziekenhuizen. Ons platform helpt bij het automatiseren van documentprocessen en het bewijskrachtig bewaren van digitale informatie, waardoor onze klanten zich kunnen voorbereiden op een volledig digitale toekomst. Onze oplossingen zijn vooral gericht op het creëren van Trust en Security bij transacties waarbij documenten betrokken zijn. We zijn momenteel op zoek naar een Pre-Sales Consultant die ons kan helpen onze producten naar een hoger niveau te tillen en de sales te boosten. Hierbij willen we benadrukken dat het van belang is om initieel te oplossingen en de markt te begrijpen om voorstellen te kunnen uitwerken die beantwoorden aan de klantbehoeften. Als Pre-Sales Consultant ben je verantwoordelijk voor het begrijpen van de behoeften van onze klanten, het identificeren van markttrends en het samenvoegen daarvan met onze interne capaciteiten om toekomstbestendige digitale oplossingen te definiëren. Je bevindt je op het kruispunt van klantbehoeften, technologie en bedrijfsvoering en speelt een cruciale rol bij het vormgeven van de richting en het vermarkten van onze producten. Allereerst: Je bent Nederlandstalig. Je spreekt en schrijft bijgevolg vloeiend in het Nederlands. Je bent creatief. Je kunt met creatieve oplossingen komen als er een probleem ontstaat. Je bent proactief: Als dingen onduidelijk zijn of dingen moeten worden opgelost, kun je dit aanpakken. Je bent pragmatisch: De wereld is niet perfect en dingen zijn niet perfect, maar kunnen perfect worden. Je bent niet bang om met mensen en klanten te praten. Je hanteert een pragmatische aanpak om op korte termijn resultaten te behalen, terwijl je de lange termijn doelen en behoeften in gedachten houdt Verantwoordelijkheden: Deelnemen aan pre-sales vergaderingen met klanten en prospects om hun behoeften vast te leggen en potentiële oplossingen te identificeren Het uitwerken van voorstellen voor prospects en klanten. Het schrijven van offertes. Vertalen van klantbehoeften naar nieuwe functies en productideeën Bijdragen aan de lange termijn productroadmap in samenwerking met het Engineering-team Definiëren van de prijsstelling, go-to-market en bedrijfsmodellen van ons productportfolio Helpen bij het maken van productmarketing- en verkoopdocumentatie Vereisten: Hoger onderwijs diploma en/of relevante ervaring Ervaring met SaaS-oplossingen is een must Analytische geest met het vermogen om op strategisch niveau te denken Goed technisch begrip van softwareoplossingen Bereidheid om taken buiten je comfortzone op te pakken Een groeimindset die je in staat stelt om te leren en te groeien in je rol Vermogen om klantbehoeften te begrijpen en te vertalen naar technische vereisten Wat hebben we te bieden: Een bedrijf met opwindend groeipotentieel en mooie oplossingen Een bestaand klantenbestand met ambitieuze groeiplannen Een hybride werkplek Een interessant vakantieplan Concurrerend salaris op basis van ervaring en vaardigheden Aantrekkelijke extra's Als je een hands-on Pre-Sales consultant bent die klantbehoeften wil begrijpen en wil helpen bij het vormgeven van de richting van onze producten, horen we graag van je. Sluit je bij ons aan in onze missie om organisaties voor te bereiden op een volledig digitale toekomst.

Docbyte is a leading organization that provides intelligent technologies to various knowledge worker organizations, from banks and insurers to any enterprise. Our platform helps to automate document processes and preserve digital information, enabling our clients to prepare for a fully digital future. We are currently seeking a Sales Development Representative with fluency in English and Dutch or French to join our team and help us expand our customer base.   What you will do:   Research potential customers and develop a target account list Execute outbound campaigns to engage potential customers Qualify and generate leads through email, phone, and social media outreach Collaborate with the sales team to ensure a smooth handoff of qualified leads Work independently to meet and exceed monthly and quarterly lead generation targets Track and report on lead generation activities and results using HubSpot CRM Continuously learn and develop new skills to improve performance and contribute to team success   The ideal candidate has:   Bachelor's degree or equivalent experience in Sales or a related field Experience in generating leads in complex sales environments, combining research with highly efficient outreach Learning attitude and growth mindset Fluency in English and Dutch or French Excellent communication and interpersonal skills Ability to work independently and take initiative Strong research and analytical skills Experience with outbound sales campaigns, lead generation, and HubSpot CRM is a plus Demonstrated ability to meet and exceed lead generation targets Strong organizational skills and attention to detail Ability to approach things pragmatically and proactively   Why should you join?:   As an SDR at Docbyte, you will have the opportunity to work with the largest organizations such as banking, insurance, telco, governments, national archives,  … and help them disrupt the way they handle and store data.  We work with the latest technologies like machine learning and artificial intelligence.   What can you expect?   Working in a dynamic and collaborative work environment A unique chance to gain European wide experience Excellent opportunities for personal and professional growth A competitive salary and benefits package An atmosphere stimulating personal development and growth. The chance to work with cutting-edge technologies and tools Strong and highly experienced sales leadership   If you are a Sales Development Representative with fluency in English and Dutch or French who is passionate about working independently, developing campaigns, and generating leads, we want to hear from you. Apply now and join us in our mission to help organizations prepare for a fully digital future.  You’ll be able to help customers face the challenges of increased compliance, rising IT-costs, and ever increasing digitalisation. Gaining experience in that field will help you become a trusted advisor.   

Docbyte is a leading organization that provides intelligent technologies to various knowledge worker organizations, from banks and insurers to any enterprise. Our platform helps to automate document processes and preserve digital information, enabling our clients to prepare for a fully digital future. We are currently seeking an experienced Intelligent Document Processing Engineer to join our team and help improve our solution's architecture, UI, and deployment. Responsibilities: Design, develop, and maintain our Intelligent Document Processing solution Collaborate with other team members to improve the architecture of our solution Work on the front-end to improve the user interface and user experience Deploy and maintain the solution to ensure maximum uptime and reliability Troubleshoot and resolve issues as they arise Stay up-to-date with emerging trends and technologies in document processing Requirements: Bachelor's or Master's degree in Computer Science or a related field Strong experience in Intelligent Document Processing Proficient in programming languages such as Java, Python, or C# Familiarity with cloud computing platforms such as AWS or Azure Experience with UI design and development Strong understanding of software development principles and design patterns Excellent problem-solving skills and the ability to handle complex technical challenges Strong attention to detail and a commitment to writing clean, well-documented code Excellent communication skills and the ability to work well in a team environment What do we have to offer: An opportunity to work on innovative solutions in the field of document processing A dynamic and collaborative work environment Opportunities for personal and professional growth Competitive salary and benefits package The chance to work with cutting-edge technologies and tools If you are an experienced Intelligent Document Processing Engineer who is passionate about improving solutions and enjoys working with cutting-edge technologies, we want to hear from you. Apply now and join us in our mission to help organizations prepare for a fully digital future.

We are looking for a Senior Account Manager who is capable of selling advanced technology-driven solutions within the scope of the Archiving, Regtech, Finance, and Compliance industry. You need to be able to drive sustainable financial growth by boosting sales and forging strong relationships with customers and prospects. Your main goal will be identifying and closing deals with new logos. As a candidate, you need to be customer-centric and aim for value creation in your relationship with the customer. The senior account manager needs to be hands-on and has the capacity to build and lead the sales team over time when the sales funnel justifies further sales capacity expansion.  You are:  Proactive: you will be hunting a well-defined set of prospects and building effective relationships with existing clients. Coachable: we foresee skill-based coaching, and we are looking for a person who is coachable, is open to feedback, and implements the feedback. Eager to learn new technologies: Docbyte is the market leader in a niche with huge growth potential. Understanding technology and a willingness to learn the potential and opportunities are crucial to be successful in this role. We are active in archiving, regtech, finance, and compliance. Any experience in these areas is a big asset. Alternative, a huge passion for technology and a learning drive. Focus & structured: ability to work in a structured way with a clear focus on the goal is necessary to be successful in our industry.   The ideal candidate needs to have: bachelor's degree or equivalent by experience. +10 years of relevant sales/business development experience in similar or complementary technology. excellent communication skills: listen actively and have the ability to convey complex messages in an easy and understandable way. strong interpersonal skills: be persuasive in your relationship with the customer and be able to identify new opportunities. solution selling skills be able to pitch, negotiate and sell a solution to a customer. consultative selling skills: be able to advise customers about evolutions and new technologies in our industry. Strong networking capabilities B2B sales experience pre-sales experience or complex sales experience, dealing with sales cycles of 6 - 18 months in a tech environment with multiple stakeholders.  Prior people management experience. excellent communication skills, both written and verbal, in Dutch, French, and English. What may you expect: You will be part of a great, enthusiastic, and dynamic team where team spirit plays an important role. Being down-to-earth, supporting your fellow colleagues, and moving forward together toward a common goal, are attitudes that are strongly appreciated. The opportunity to work with state-of-the-art solutions in Information Management. We set you up for success with the right support from pre-sales and marketing.  A hybrid workplace. An atmosphere stimulating personal development and growth. The right salary in accordance with experience and skills. A great package of fringe benefits, including company car, group insurance, hospitalization insurance,  meal vouchers, eco cheques, etc. An interesting holiday plan

Docbyte is a leading organization that provides intelligent technologies to various knowledge worker organizations, from banks and insurers to any enterprise. Our platform helps to automate document processes and preserve digital information, enabling our clients to prepare for a fully digital future. We are currently seeking a Full-Stack Developer with experience in Java, AWS Lambda, and Angular to join our team and work on innovative solutions in the field of information security, preservation, and document processing. Responsibilities: Develop and maintain software applications using Java and AWS Lambda services Work on the front-end using Angular to create user-friendly interfaces Collaborate with other team members to design, develop, and maintain complex applications Write clean, well-documented, and reusable code Troubleshoot and resolve issues as they arise Participate in code reviews to maintain code quality and ensure consistency Stay up-to-date with emerging trends and technologies in software development Requirements: Strong experience in Java development and AWS Lambda services Experience with Angular or other front-end technologies Strong understanding of software development principles and design patterns Familiarity with RESTful APIs and microservices architecture Excellent problem-solving skills and the ability to handle complex technical challenges Strong attention to detail and a commitment to writing clean, well-documented code Excellent communication skills and the ability to work well in a team environment What do we have to offer: An opportunity to work on innovative solutions in the field of information security A dynamic and collaborative work environment Opportunities for personal and professional growth Competitive salary and benefits package The chance to work with cutting-edge technologies and tools If you are a Full-Stack Developer with experience in Java, AWS Lambda, and Angular and are passionate about working on innovative solutions in information security, we want to hear from you. Apply now and join us in our mission to help organizations prepare for a fully digital future.

Internship We are looking for a sales and marketing intern to contact (potential) customers and inform them about the services of Docbyte. Are you: commercially oriented, customer-friendly, interested in working at an international level, and would you like to further develop yourself further? Then Docbyte has a versatile and challenging internship for you. What are your superpowers? You study commercial economics. marketing, business administration, or similar field You have a good command of both the Dutch and English language French is an advantage You are proactive and independent You have commercial insight and are customer friendly Affinity with IT is an advantage Some experience in sales is an advantage You have a working laptop You are familiar with working in CRM You are available to work 3/4 days a week What will you be responsible for? You will contact our potential customers and inform them about Docbyte services and solutions. You will get the chance to visit our customers with members of our team. You will learn all of the ins and outs of information management. You will get a chance to suggest or implement some marketing changes to Docbyte's marketing team. You are welcome to be critical and your opinion will always be valued.

Docbyte is a leading organization that provides intelligent technologies to various knowledge worker organizations, from banks and insurers to any enterprise. Our platform helps to automate document processes and preserve digital information, enabling our clients to prepare for a fully digital future. We focus on two domains - Intelligent Document Processing and Enterprise Information Archiving. We are currently seeking a Product Owner who can help us take our products to the next level. As a Product Owner, you will be responsible for understanding the needs of our customers, identifying market trends, and merging them with our internal capabilities to define future-proof digital solutions. You will sit at the intersection of customer needs, technology, and business, and play a critical role in shaping the direction of our products. First of all: You are a native Dutch speaker. En spreekt en schrijft bijgevolg vloeiend in het Nederlands. You're creative. You can come up with creative solutions, when a problem arises. You are proactive: If things are unclear or things need to be fixed, you can handle it. You are pragmatic: The world isn't perfect and things aren't perfect, but can become perfect. You're not afraid to talk to people and customers. Responsibilities: Participate in pre-sales meetings with customers and prospects to capture their needs and identify potential solutions Translate customer needs into new features and product ideas Contribute to the long-term product roadmap in collaboration with the R&D team Define the pricing, go-to-market, and business models of our product portfolio Help create product marketing and sales documentation Maintain a pragmatic approach to get results in the short term, while keeping the long-term goals and needs in mind Requirements: Higher education degree and/or relevant experience Experience with cloud-based SaaS solutions is a must Analytical mind with the ability to think on a strategic level Good technical understanding of software solutions Willingness to take up tasks outside of your comfort zone A growth mindset that allows you to learn and grow in your role Ability to understand customer needs and translate them into technical requirements What do we have to offer: A company with exciting growth potential An existing customer base with ambitious growth plans A hybrid workplace An interesting holiday plan Competitive salary based on experience and skills Attractive perks The opportunity to work with state-of-the-art solutions in Information Management. If you are a hands-on Product Owner who wants to understand customer needs and help shape the direction of our products, we would love to hear from you. Join us in our mission to prepare organizations for a fully digital future.