The challenge of Customer Requesting Documents

If a customer requests a document, it can take a lot of time producing that document. Having a self-service customer portal, that gives the customer access to his/her contracts and the communication that he/she received form your organisation can save you a lot of headaches and time. However, if you provide such an archive for your customer, in several countries you can be considered as an service provider for archive services, thus exposing you to a risk of non-compliance.