You receive tons of paper mails and emails every week, you spend your time to sort, classify and distribute your inbound mails and scans and it slows down your processes from the moment the information enters your organisation and maybe puts your SLA at risk. You regularly fear to miss opportunities or input from customers and providers. You lose time by having to forward your inbound mails to the right collaborators. Your customers enquire multiple times about the status of a request, which in return creates a new request and messages within your organisation. You want to shift the priorities of your workforce to what’s really important.