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CASE MANAGEMENT

Effective case management solution with RPA technology that frees up your staff’s time

Are you facing these information management challenges?

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Your organization struggles to keep track of its cases:

Which team member is working on which case?
What stage is each case at?
Are you waiting for feedback from the customer?
Is your critical path being consistently followed?

Your business needs a solution to cope with the impact of changes in the market, the environment and your internal processes:

Do you have enough manpower to deal with a spike in claims after winning a big new deal?
How would automating an element of your process affect workload and staffing?
Are your response times fast enough to retain your customers?

Your productivity and efficiency are suffering because your processes aren’t streamlined:

Do your staff members spend too much time locating the right information before they can make a decision?
Do your managers struggle to find which staff member is dealing with a case?
Is raising and managing cases a tedious process that requires too many steps?
Is your case management too vulnerable to human error?

An intelligent case management solution

Docbyte makes your life easier by intelligently combining business process management and information management solutions. It allows you to seamlessly integrate your case management workflows with external systems, including ERP, CRM, and data stores, so that essential case information is always at your fingertips.

Thanks to our tailor-made case management software with pre built building blocks, your timesaving solution can be up and running within weeks. Intuitive and easy to use, Docbyte can be easily customized to your organization’s needs. Its user-friendly interface makes case management a breeze for your staff and gives them easy access to the information they need when they need it.

Business benefits of a case management solution

Docbyte’s cutting-edge Robotic Process-Automation technology streamlines case management and frees up your staff’s time.
Your business benefits from more meaningful and organized information that will help you to plan for the future, become more efficient, and grow your customer base.
Your staff can find the information they need, when they need it, and they instantly know who is responsible for necessary decisions at every stage of the process.
Support staff can communicate more effectively and process more cases per hour.
Fewer cases need to be escalated due to easier access to necessary information.
Faster lead times result in more satisfied internal and external customers and support business growth.

Testimonials

“Even without comparison to other parties. We resolutely chose Docbyte because we trusted their expertise to fulfil this project quickly and accurately, based on their experience and references.”

Anita RubbrechtCapacity Manager, Crelan – Read More

“The feedback we received from the pilot project users is overall very positive. The benefits that came across most frequently were: ease of use, gain of time, productivity increase, more focus on the core job and less frustration.”

Monique SomersCustomer Service Export CMA CGM – Read More

“We were looking for a system that should really be intuitive. A non-trained co-worker should be able to sit at a desk and use it straight away, because then we know that we have a user-friendly system that will really help to improve our services towards our stakeholders”

Bart Van BouwelProgram Manager Digitalisation, P&V Group – Read More

“Working digital is more secure: digital files are on various servers, while paper files were at risk from fire, water damage… However, the most important advantage of all was the time-saving.”

Olivier HalflantsDirector Non-Life Federale Verzekering – Read More

“Choosing Docbyte’s Electronic Patient Archive in combination with their Application Retirement solution was, for AZ Alma, a deliberate and future-oriented strategic decision.”

Fritz DefloorDirector of ICT and Administration, AZ Alma. – Read More

“The solution for our invoice management system not only generates substantial savings, it also allows our staff to concentrate on their core duties. A clear win-win.”

Olivier Ryshead of administration at Jan Yperman Hospital – Read More

Interested? Request a demo!

Request a demo