Monitoring your EIM environment is a matter of good management. It’s about detecting actual issues and/or predicting possible incidents. Monitoring can be performed at different levels, either technical or business-oriented, depending on the needs of your organization.
Traditionally, the first step in monitoring will focus on the systems in your environment:
- Are the systems running?
- Do they respond with the expected answer on the predefined ports?
- What is the CPU load?
- What is the memory usage?
- Is disk space OK?
However, organizations increasingly perform process monitoring as a means of improving the service to their business users, by keeping an eye on the behavior of processes and by warning users when they lock up or take too long.
The final level of monitoring focuses on performance and actually measuring the response time of application/architecture components and setting them against the expected behavior. This level permits the IT team to intervene before a real problem develops, keeping user satisfaction high.
The Docbyte customer success team is highly experienced in setting up monitoring for EIM environments and in using the right tools for each aspect of monitoring. In addition to automated monitoring, we also offer monitoring services, where environment components are regularly verified and checked for good behavior.