Information experts for Banking and Finance organizations
The Banking and Finance Sector is in an evolving environment that is faced with many challenges due to increasing regulations and economic uncertainty. In this competitive market they feel the pressure to enhance their competitive positioning by exceeding the high customer expectations and continuously improving their response times.
Organizations in corporate banking, retail banking, capitals markets etc. typically work with a lot of paper documents, forms, contracts, quotes, mails and files. Their processes are often paper based and are kept in old applications. Over a period of several years it can become cumbersome to keep an overview and a lot of errors are made due to manual handling.
We have built practical FinTech solutions for the digital management of all available information in Banking and Finance organizations. Our practical experience and understanding of the Finance Sector makes it possible to combine some of these FinTech solutions into easy to implement document management products and services. Next to that, Financial Services can also benefit from our experience as a RegTech company where we focus on digitizing the manual reporting and compliance processes.
Automate your mailroom
The high costs for printing and paper storage in a physical archive are pushing organizations in Banking and Finance to go digital. The first step in this digital transformation process is starting where the information (being it on paper or digital) arrives in the organization. The mailroom is that critical point and automation of incoming information is getting more and more compulsory today. A Digital Mailroom is a Banking and Finance solution that automatically processes incoming paper and digital mail documents and sends them to the right recipient at the right time. You will get a clear overview of all incoming messages and employees can focus on their core role: being able to react faster and deliver better service to the customers.
Digitize and secure your archives
The next question you need to ask yourself is if you have a lot of paper information within your organization and if you can access or find the right document right away? By preserving all of your information in a Digital Archive , you will be able to efficiently manage and access the information from anywhere at any time. Your digital files are readable in the long term, even if the creation application is obsolete.
Keep track of your cases
Employees in the finance industry spend a lot of time searching for the right information or the right people to make a decision in a case. With a Case Management solution you can easily organize your information (contracts, loans etc.) and get a clear overview of the status of your cases. They will be put into an automated workflow and will be relocated in a secure and compliant way. It is an intuitive and easy-to-use solution and it will help you to make better decisions in the future.
High drop-out rates are over
Digital customer onboarding is a hot topic in Banking and Finance and due to the need of different competences, it is not always seamless to create an inhouse solution. We have developed a fully configurable and EU compliant mobile and web application and have a highly educated team to help you with the implementation. By using mobile and real time scanning technology, we are able to make the onboarding process of your clients shorter, easier and faster by reducing what was hours to just a few minutes! In the end this will serve as a competitive advantage in your service to customers.
Easily manage and generate customer communication
Banks and financial service providers generate an array of communications to interact with their customers. It entails account statements, proposals, notifications, policies, letters, etc. By automating these communications, businesses are able to get through with customers, enhance customer experience and loyalty and deepen their share of customers’ wallet.
Solutions
Crelan
Buy Way
Santander Consumer Finance
BNP Paribas Fortis
Banque Transatlantique
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