Entries by Gaelle Dhaenens

Digital Mailroom at Optimco

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Reading Time: 4 minutes Eliminating backlog and reducing record handling times at Optimco Flemish insurance company Optimco works with over 1,200 independent insurance agents on a daily basis. It manages about 160,000 contracts for 115,000 customers, which means a lot of back and forth communication. At Optimco, everyone is treated like a winner and friendly, personal communication is very […]

The moment Digital Onboarding moved from Salestech to Regtech

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Reading Time: 3 minutes Guest blog by Rik Coeckelbergs. Three years ago, Docbyte’s CEO Frederik Rosseel took the stage at The Banking Scene’s first conference. He presented a use case of our mobile Digital Onboarding solution. There was no reference to compliance or regulation whatsoever. It was a presentation on digitalization, innovation and mobile experience. Docbyte didn’t even call […]

Capturing data intelligently [Whitepaper]

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Reading Time: < 1 minute An easy way of ensuring compliance when communicating with your customer Getting correct customer data into the right systems is an immensely crucial and often time-consuming process for many companies. Either because information reaches them on paper or because the electronic communications are unstructured. Intelligent capture, where information is extracted via AI, is the way […]

Digital Finance Summit 2019

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Reading Time: < 1 minute FinTech Belgium brought you the FinTech Belgium Summit in the past, B-Hive and EBF had Digital Finance Europe. This year they all gather forces including Febelfin, to bring you the Digital Finance Summit on November 27, 2019 in Sheraton Brussels Airport. The biggest FinTech conference in Belgium At the crossroads between tech talent, regtech, cloud […]

Better business and happier customers with intelligent capture

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Reading Time: 3 minutes The road to success is strewn with the bodies of inefficiencies. The guide map that helps you to avoid the many obstacles? Intelligent capture (IC). By cleverly adding artificial intelligence to the first steps of your business processes, IC is the key to easily capturing Know Your Customer (KYC) data from paper and electronic mail. […]

Intelligent process automation: what, how and why

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Reading Time: 3 minutes Most of the time, business processes – for instance the internal workflow to approve loan requests – move at a snail’s pace. The amount of manual work involved makes them inefficient, driving up costs for your organization. The biggest downside, however, is low customer satisfaction. In a time when quicker is better, clients don’t like […]

Join us at Digital First 2019

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Reading Time: 2 minutes Thanks to more than 10 years of experience, Digital First has evolved and recognized as the leading digital event in Belgium that connects digital leaders. As the market continues to grow and disruption arrives from all angles, and to stay ahead of the game, Digital First will now be 2 days! 2 days of conferences, […]

When you put a robot at the helm of automation

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Reading Time: 3 minutes From Robocop through the Terminator to cute little WALL∙E, robots often appeal to the imagination. So, adding robots to process automation can get many people excited. Robotic Process Automation or RPA is definitely a growing trend. But is it really the future of the banking industry or is it just a fad destined to wither […]

Artificial Intelligence, the key to happy customers in banking

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Reading Time: 4 minutes Once in a while, transformative technology comes along that thoroughly shakes up the foundations of business. The internet was one of these global game-changers, and now Artificial Intelligence (AI) is gearing up to do the same. With rising customer expectations and needs, AI can help the banking industry retain and attract clients in an increasingly […]

Lifting the veil: uncovering the mysteries of machine learning

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Reading Time: 6 minutes Artificial intelligence (AI) and machine learning (ML) are the new hot and trendy in technology. Yet AI has been around for a while. At Docbyte, we’ve been using rule-based AI to automate sorting documents into categories for our digital mailroom. As for ML, this is where things get interesting as potential benefits are huge for […]

We’re moving! But not too far.

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Reading Time: 2 minutes Docbyte is on the move, literally. Docbyte has been growing and our office is bursting at the seams. So, it’s time to pack up our stuff and move to a bigger, better and more accessible place. Growth Docbyte is soaring to new heights. Our team continues to expand, while we’re tapping new and exciting markets […]

Docbyte is nominated for Scale-Up of the year!

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Reading Time: < 1 minute The Data News Awards for Excellence is a yearly event put on by Data News, a reference ICT publication and platform in Belgium and Docbyte has been selected as a nominee for the Data News Awards for Excellence. These Awards for Excellence are rewarded to companies, products and individuals from fourteen different categories within the ICT sector. […]