Entries by Gaelle Dhaenens

Teleworking in a regulated environment, is it possible?

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Reading Time: 2 minutes The corona epidemic has made one thing abundantly clear: being able to work from home, in a safe environment, is key. Many companies are now making huge efforts in making this possible for their employees. However, in a highly regulated environment where the paper workflow still thrives, that’s easier said than done. You can’t transport an […]

Is it game over for the traditional banks?

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Reading Time: 3 minutes Revolut, N26, Monzo, Starling, … the traditional financial institutions are feeling the heat from brand-new FinTech competitors. The technology-driven and 100 percent digital approach of these so-called neobanks has managed to entice quite a few clients, prompting doomsday headlines predicting the end of traditional banks. But is this really the end of the line for […]

Getting customers on board with AI

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Reading Time: 3 minutes You’ve pulled out all the stops to convince a potential client of the quality of your services and products. There’s just one more hurdle he or she needs to take: the onboarding process. An essential step, yet this is where banks and insurance companies notice a lot of customer dropouts. Why? Customers get frustrated by […]

Get your mailroom organized and more efficient with AI

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Reading Time: 3 minutes Imagine a world where you’re not losing time forwarding emails with inquiries that someone else should have received. Where you don’t have to manually save, rename and tag heaps of attachments ever again. It might seem like a distant dream, but artificial intelligence (AI) in your mailroom can make this a reality. By unleashing Intelligent […]

PSD2: the regulation of open banking

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Reading Time: 2 minutes In a previous blog, we wrote about open banking and the possibilities it opens up for both banks and FinTech to finally work together as a team to improve the process of onboarding and enable other plug-and-play services. The new European regulation PSD2 is speeding up this process by compelling banks to cooperate. What is […]

Buzzwords in banking

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Reading Time: 5 minutes In the world of banking and FinTech, you might stumble upon a lot of buzzwords. If you want to keep up with the latest lingo, here is some vocabulary that will boost your credibility when talking about banking, finances and FinTech. Use the words wisely, and to your advantage. Bank as a Service (BaaS) The […]

OCR and AI: the digital eyes for your mailroom

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Reading Time: 3 minutes Imagine if you could give your digital mailroom eyes that could read, understand and categorize information as well as your human ones could? It would open the door to a world where you won’t need to manually copy client data from paper or digital documents into the right fields in CRM, ERP or other software. […]

Our case management solutions gets recognition by Opentext

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Reading Time: < 1 minute Docbyte has been partnered with OpenText for a while. Their Documentum software and xCP provide the basis for our Case Management solution, which is now available in the OpenText marketplace with its very own spot on their website. Officially recognized; our solution received the case management equivalent of social media’s blue tick. We’re part of […]

European ambitions for RegTech software that helps banks to comply with AML regulations

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Reading Time: 2 minutes Press release The Ghent-based software company Docbyte, set up by the economist Frederik Rosseel, launches the Amazon-hosted cloud software ‘ID Capture and screening’ this month as a separate product on the market. They are focusing this solution for compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering”) on banks, insurers, leasing companies and lenders […]

Digital Mailroom at Optimco

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Reading Time: 4 minutes Eliminating backlog and reducing record handling times at Optimco Flemish insurance company Optimco works with over 1,200 independent insurance agents on a daily basis. It manages about 160,000 contracts for 115,000 customers, which means a lot of back and forth communication. At Optimco, everyone is treated like a winner and friendly, personal communication is very […]

The moment Digital Onboarding moved from Salestech to Regtech

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Reading Time: 3 minutes Guest blog by Rik Coeckelbergs. Three years ago, Docbyte’s CEO Frederik Rosseel took the stage at The Banking Scene’s first conference. He presented a use case of our mobile Digital Onboarding solution. There was no reference to compliance or regulation whatsoever. It was a presentation on digitalization, innovation and mobile experience. Docbyte didn’t even call […]

Capturing data intelligently [Whitepaper]

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Reading Time: < 1 minute An easy way of ensuring compliance when communicating with your customer Getting correct customer data into the right systems is an immensely crucial and often time-consuming process for many companies. Either because information reaches them on paper or because the electronic communications are unstructured. Intelligent capture, where information is extracted via AI, is the way […]