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Customer Success Engineer

Job Description

We are looking for a customer success engineer to give our customers 1st line support.

The goal is you give our customers prompt and accurate support to our customers.

Your role will include the following activities:

Be responsible for 1st line support to our customers
Provide prompt and accurate feedback to customers
Prioritize open customer tickets and keep in mind the SLA’s agreed upon
Research, diagnose and troubleshoot, identifying the proper solutions to resolve customer issues
Software troubleshooting and analysis
Collaboration with development team
System and network administration tasks

How is working at Docbyte?

“At Docbyte they listen to your ideas and help you to evolve according to your dreams and passion.”

TimonCapture Consultant

“There is a positive vibe within Docbyte that keeps everybody engaged and passionate.”

LuigiCustomer Success Engineer

“Every individual really contributes to the company goals and that triggers engagement.”

AdriaanCapture Consultant

“Thanks to the opportunities the company offered me, I have more self-confidence and developed my coaching skills.”

MichielEIM Consultant

Your Profile

You are a team player.

You are communicative to customers and colleagues

You are customer centric.

You are a problem solver by nature.

You are proactive and result-driven.

You fluently speak English as well as Dutch or French.

We Offer

A highly professional environment, where initiative, customer-service and perseverance are rewarded. The opportunity to work in an innovative, professional environment. Training opportunities. An open culture and room for personal & career growth. A competitive salary and benefits package including, amongst other things, group insurance, health insurance,…

Apply Today

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Latest Tweets

Spoiler alert : the answer is yes ! Click here : https://t.co/SxlYWJFLNe #digitaltransformation #digitalcustomer… https://t.co/r7Auy7EJEx

h J R

- 9 days ago

We've had our annual SuperHero Day. Colorful & fun. How many of these characters can you recognize ? #docbyter https://t.co/jnVQgjIFiu

h J R

- 18 days ago

We are looking for a

Customer Success Engineer

Job Description

We are looking for a customer success engineer to give our customers 1st line support.

Be responsible for 1st line support to our customers

Provide prompt and accurate feedback to customers

Prioritize open customer tickets and keep in mind the SLA’s agreed upon

Research, diagnose and troubleshoot, identifying the proper solutions to resolve customer issues

Software troubleshooting and analysis

Collaboration with development team

System and network administration tasks

How is working at Docbyte?

Your Profile

We Offer

Apply Today

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