We are looking for a skilled Customer Success Engineer to provide enterprise level assistance to our customers via phone, email and web.
Job Description
As a Customer Success Engineer your work will include both development and system administration tasks.
Your role will include the following activities:
How is working at Docbyte?
Your Profile
We Offer
A highly professional environment, where initiative, customer-service and perseverance are rewarded. The opportunity to work in an innovative, professional environment. Training opportunities. Room for personal and career growth. A competitive salary and benefits package including, amongst other things, a company car, group insurance, health insurance,…
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Our current openings
Meet Docbyte
We’re an IT consultancy company based in Ghent, employing around 30 people. Our team helps companies get a grip on their business information (using a.o. products such as DocShifter, Documentum, D2, xCP, Captiva or InfoArchive). Our main focuses are Enterprise Customers in Information Centric Verticals such as banking, insurance, public sector and healthcare.
We’re always looking for both starter and experienced profiles. Whether you’re an IT expert who can be relied on for the in-house development of software products in Java, or someone with IT skills who prefers to be outsourced to the client, you’re at the right address with us.
A place for ambition and growth
You’re ambitious for growth and you’d like to expand your skill-set? Our people culture will let you do just that. Surround yourself with a diverse team of experienced seniors and entry-level colleagues who are happy to share their knowledge with you during an internal lunch and learn training. Our team has its own Scrum Master, for example, who teaches us to use Scrum as a way of getting a clear picture of projects, and tackling them qualitatively from beginning to end. You’d rather take an external course? No problem! We give you the freedom to improve your knowledge with any online courses or interactive workshops that may be necessary.
The perfect balance between work and private life
We’re all about giving you space in your job. We offer flexible working hours and you also get the chance to work from home now and then. Since we operate a 39-hour working week, you get to enjoy at least 26 days of leave a year. On top of that, you get seniority leave, and part-time hours are also negotiable.
Fun at work
Working for a software company definitely doesn’t have to be boring. Our workplace offers ample opportunity for relaxation, and you can stretch your legs at one of our stand-up desks or use the deskbike.
Need a break? Challenge your colleague to a game of kicker or take a sporting break on the water rower. You can freshen up afterwards in the showers. Anyone looking to clear their head completely, can retreat to the siesta room or the lounge corner with a comic book. For anyone wanting to take a break from reality altogether there is our Virtual Reality headset.
Food and drinks
Are you a foodie too? Then you’re probably going to fit right in with our team. Not only do your colleagues organise a Tasty Thursday, they also offer the following goodies for your enjoyment: Start every day from now on with a healthy breakfast at the breakfast bar; there’s yoghurt, fruit and a selection of breakfast cereals such as muesli and granola. Need a cup of good coffee now and then? This is the right place for you! You can even grind the coffee beans yourself
- We have two kitchens equipped with all that you need to keep your lunch cool or heat it up.
- Feel like a snack? We have a fruit basket, and healthy snacks like granola bars and bowls of soup.
- We enjoy a Thai lunch together every Friday (you really must try No. 28).
- You’ll find a commercial centre a stone’s throw from the office and it is easy to reach using one of our electric bikes.
- Our leisure area has a bar that is fully stocked for any informal after-work drinks, or birthday or Christmas celebrations.
- When the weather is nice, we enjoy lunch with an extra portion of Vitamin D outside at the picnic table.
- Ad of course, colleagues sometimes treat you to gingerbread, éclairs or home-baked goods.
The right stimulus
We aim for a paper-free environment at the Docbyte offices with flexible work stations. This means that no-one has a permanent work station and you can choose every morning to work somewhere else. You also always have a second, or if required, a third screen at your disposal equipped with all of the necessary software, to connect your laptop to. Plus you get the following standard benefits too:
- Company car with fuel card
- Collective insurance
- Eco cheques
- Meal vouchers
- Hospital insurance
- Branded T-shirts, sweaters and sports clothing
Out-of-the-box team events
We like to add a few out-of-the-box activities to the yearly calendar, to strengthen team spirit. For those who like action our activities include: an air cushion trail, escape game, sport shooting, curling or a city game …. you name it, we do it. We also organise some chill events like cocktail and cookery workshops, boat trips, dinner sout, a visit to the Zesdaagse (6-day bike race in Ghent) and even a viewing of the latest Star Wars film. Docbyte is also known for its organisation of the annual Superhero day, when all members of the team dress up as their favourite superheroes. We spend the day combining our super powers, as it were, to come up with solutions for the paper mountain. Do you have a great idea for a team event? Or would you like to be part of this team of superheroes?
Has all of this made you enthusiastic? Take a look at our job vacancies and leave a message or send us an email via recruitment@docbyte.com so that we can schedule a preliminary telephone call with you. After that, we’ll invite you to come to our offices for a face-to-face interview.
