Support

Third Line Support

Docbyte offers maintenance & support services for your ECM-systems. We guarantee constant specialists availability, e.g. you will be able to contact our specialist via different communication means. Your problem will be addressed as soon as we get your inquiry. Our aim is to make sure your system works the way you need, guarantee its continuous efficiency, prevent failures and shut downs, instant reaction to any related problem, professional in time solution. On your request our specialists would provide the following services:

• System recovering (If there was a system crash, our specialists will recover it remotely, tune up the server and make the whole system live again)
• Malfunctions location and fixing (If the server does not support some software, or is incorrectly configured, if the software does not perform its functionality because of the server poor administration, specialist would investigate and fix the malfunction)
• System configuration / Server administration (To tune up your application on the server or the server itself for the best performance, to have all required server side software installed for your system to work properly)
• Information backups (Saving your data to exclude any possibility of the data loss in case of the hacker attach or a system crash. You would always have you latest back up and important data secured.

Application Support and Maintenance

Our team takes your existing implementation and maintains it. Even if your implementation was built by other vendors, we will take care of it. Of course, we do provide the Application Support & Maintenance Services for the implementation that we built! As part of this service, you get a team that will work with you, to fix bugs, implement enhancements, understand user issues, suggest suitable solutions.

ECM Health Check

Health Checks are necessary to ensure correct implementation of your ECM solution and to identify potential vulnerabilities which may compromise confidentiality, integrity or availability of information held on the ECM system.

Change is constant in all facets of IT. Over time, mis-configurations, patch oversights, security updates, and other routine adjustments can all impact the performance, vulnerability, and the overall health of any ECM platform. The Health Check Services ensure that your ECM platform is operating at maximum security and efficiency. They help identify configuration, update, security, or performance issues that ultimately impact your business.

The service consists of an analysis of the ECM systems to identify any weaknesses based on widely encountered vulnerabilities and common configuration faults.

A compressive Health Check Report will be delivered upon completion, including recommendations for addressing any deficiencies that are uncovered.