Monitoring your EIM environment is a matter of good management. It is about detecting actual issues and/or predicting possible incidents. Monitoring can be performed at different levels, either technical or business-oriented, depending on the needs of your organization.
Traditionally, the first step in monitoring will focus on the systems in your environment:
- Are systems running?
- Do they respond with the expected answer on the predefined ports?
- What is the CPU load?
- What is the memory usage?
- Is disk space OK?
However, organizations increasingly perform process monitoring as a means to improve their service to the business users and by keeping an eye on the behavior of processes and by warning users when they lock up or take too long.
The final level of monitoring focuses on performance and actually measuring the response time of application/architecture components and setting them against the expected behavior. This level permits the IT team to intervene before a real problem develops, keeping user satisfaction high.
The Docbyte customer success team is highly experienced with setting up monitoring for EIM environments and with using the right tools for each of the monitoring aspects. In addition to automated monitoring, we also offer monitoring services: in this case environment components are regularly verified and checked for good behavior.