"We were looking for a system that should really be intuitive. A non-trained co-worker should be able to sit at a desk and use it straightaway, because then we know that we have a user-friendly system that will really help to improve our services towards our stakeholders"
Bart Van Bouwel, Program Manager Digitalisation, P&V Group
“The feedback we received from the pilot project users is overall very positive. The benefits that came across most frequently were: ease of use, gain of time, productivity increase, more focus on the core job and less frustration.”
Monique Somers, VIP/Special Desk Officer – Customer Service Export at CMA CGM
The benefits of electronic files are sufficiently well known. By converting your paper documents to electronic files you have access to all your documents from anywhere in the world and you can easily share your documents with anyone all over the globe. In the meantime, you save office space, you maintain an eco-friendlier environment and the ease of storing and searching electronic documents saves both time and money. No wonder our ways of doing business become more and more digital.
The eIDAS regulation opens up a lot of opportunities for organizations like the elimination of paper archives and the fully digital exchange with customers and partners whereby the legal framework is respected. These initiatives contribute to the digital transformation of organizations, whereby costs can be cut, processes are deployed more efficient and the handling of cases and claims is realized considerably faster.